Benjamin Franklin Plumbing of Grand Rapids
Review Summary
- Positive Experiences: Customers consistently praise the plumbers' professionalism, friendliness, thoroughness, and efficiency.
- Common Services: Water heater replacements and repairs, faucet repairs, drain unclogging, and toilet repairs.
- Specific Plumbers Mentioned: Cody (multiple positive mentions), Nick, Tyler, Chase, and Dustin.
- Prompt Service: Many reviews highlight quick scheduling and same-day service.
- Areas for Improvement: The company does not offer a warranty on labor. One customer experienced a longer wait time for installation.
Reviews
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(416 reviews)
Brenda Perkins
My experience with Benjamin Franklin was great!! Service call scheduled within 12 hours of my original call. Cody arrived promptly on time, evaluated the situation. It was determined hot water heater needed to be replaced. He provided quotes and once I decided which model, he immediately tackled the job. A new (upgraded) unit was delivered and 2 hours later I had a beautiful unit and hot water!! Cody was friendly, professional and thorough. Would highly recommend Benjamin Franklin and Cody for plumbing issues.
Stephanie Speierman
I was looking to replace an old water heater, and the process was fast and easy. Cody was very nice, professional, and thorough. I did not feel any pressure to make a decision when he came out to give me a quote (but appreciated knowing they'd be ready to install immediately if needed), and when I called back a few days later the person in the office was very nice and got my installation scheduled for a day later that week that worked for me. Cody came back out and got my water heater installed within a few hours and without much disruption to my day!
Renee Kole